Specials

Delivery Information

1.   Deliveries / Freight / Transport

1.1.      Woodbridge Furniture can only ship to a location where we can provide or arrange a delivery service.  We do not Deliver/Freight Items/Products outside of Australia at this time.

1.2.      All delivery / freight costs are extra (charged separately) to any Items/Products prices displayed on this website (ie; Delivery / Freight charge is NOT included in any item prices). Therefore unless freight has been charged and shown on your purchase order or invoice, it is considered a “Pick-Up” Item/Product. We will contact you when processing your order and advise you when your purchase will be ready for delivery or available for collection from our store.

1.3.      Acceptable methods of Delivery / Freight services that we provide are dependent on the type, size and quantity of Items/Products purchased. They are:

a)      Australia Post (Giftware/Homewares)

b)      Courier/Express Road Transport (Giftware/Homewares/Small - Medium Furniture Items)

c)      Furniture Carrier (Furniture/Giftware/Homewares)

1.4.      We will nominate the most appropriate Delivery / Freight service/s for the Items/Products being transported to ensure your purchase arrives in a timely manner. This will be indicated in the shopping cart and/or checkout area of this website. Only if we deem you have chosen an inappropriate method of transport for the type, size and/or quantity of Items/Products purchased (either through your possible entry error or this website not providing the correct choice for the items or quantity of Items/Products purchased), we will contact you prior to processing your order and recommend the most appropriate transport method and advise you of any additional charge this may incur. If you accept the alternate recommended transport method and there is an additional charge involved, then you agree to pay any difference before we continue the processing of your order. If you do not accept the recommended transport method and there is an additional charge involved then you may choose to collect or arrange collection of your order from our store, in which case we will refund the delivery charge OR you may choose to cancel the order, in which case we will refund your payment or, if you prefer, raise a credit that can be used to purchase Items/Products in the near future and within 12 months from the original purchase order date.

1.5.      At our complete discretion after processing your order, we reserve the right to alter the selected carrier service without any further costs to you. This decision may be without notice and will generally be made to keep shipping timelines to a minimum and/or to ensure the most appropriate mode of transport is implemented.

1.6.      Giftware & Homeware Items – will generally be sent or transported by Australia Post or Courier

1.7.      Furniture items – will generally be sent or transported by a Furniture Carrier. Courier may be utilized if we deem appropriate for the item/s purchased.

1.8.      Melbourne Metro Deliveries

a)      Our store based in Eltham, a suburb of Melbourne Victoria. We have contracted Couriers, Express Road Transport Companies (ERT) and reputable Furniture Carriers to transport our Items/Products direct to your door.

1.9.      Victoria Country Regional/Rural Area Deliveries

a)      Deliveries to Country/Regional/Rural areas will be transported by Courier/Express Road Transport (if deemed appropriate by us) or Independent Furniture Carriers and will be charged according to your location and the amount of furniture Items/Products ordered. This charge will be indicated in the shopping cart and/or checkout area of this website. If the option for delivery to your area is not available in the shopping cart and/or checkout area of this website, you can request a freight quotation to your location prior to placing the order OR by choosing ‘Pick-up’ when placing your order and requesting a freight quotation to your location within the ‘Add Comments About Your Order’ area provided, when finalising your order. Prior to processing your order, we will contact you and advise you of the freight options available & delivery charge and/or any extra charges that may be incurred in transporting Items/Products to your location. If you accept the freight option provided and the additional charge involved, then you agree to pay all associated charges before we continue the processing of your order. If you do not accept the freight option provided and the additional charge involved then you may choose to collect or arrange collection of your order from our store OR you may choose to cancel the order, in which case we will refund your payment or, if you prefer, raise a credit that can be used to purchase Items/Products in the near future and within 12 months from the original purchase order date.

1.10.   Interstate Deliveries

a)      Deliveries interstate (outside of Victoria) will be transported by Courier (if deemed appropriate by us) or Independent Furniture Carriers and will be charged according to your location and the amount of furniture Items/Products ordered. This charge will be indicated in the shopping cart and/or checkout area of this website. If the option for Interstate delivery to your area is not available in the shopping cart and/or checkout area of this website, you can request a freight quotation to your location prior to placing the order OR by choosing ‘Pick-up’ when placing your order and requesting a freight quotation to your location within the ‘Add Comments About Your Order’ area provided, when finalising your order. Prior to processing your order, we will contact you and advise you of the freight options available & delivery charge and/or any extra charges that may be incurred in transporting Items/Products to your location. If you accept the freight option provided and the additional charge involved, then you agree to pay all associated charges before we continue the processing of your order. If you do not accept the freight option provided and the additional charge involved then you may choose to collect or arrange collection of your order from our store OR you may choose to cancel the order, in which case we will refund your payment or, if you prefer, raise a credit that can be used to purchase Items/Products in the near future and within 12 months from the original purchase order date.

2.   Delivery of Items/Products

2.1.      You agree to abide by all delivery requirements as specified below and any other requirements that we may notify you of when you place any order through this website.

2.2.      Delivery times quoted either on this website or by our staff for orders placed by you are approximate only and are based on quoted delivery information from our manufacturers or importers excluding public holidays. You will be notified were possible of any undue delays if or when they arise.

2.3.      Via Australia Post – Items/Products that are shipped by Australia Post will be dispatched as soon as they become available. You must sign to acknowledge receipt of your order and that all Items/Products received are correct and in good order and condition.

2.4.      Via Courier Including Express Road Transport - Items/Products that are shipped by Courier/Express Road Transport will be dispatched as soon as they become available. We will advise you by phone and/or email either when the order has been dispatched or due to be dispatched so you can expect delivery. Where possible we will provide an Estimated Time of Arrival (ETA) and tracking information. Once your order has been dispatched you or your authorised representative must be available to accept delivery. With the exception of any tracking information provided to you, it is generally not possible to provide any advanced warning of the Courier’s (Express Road Transport) pending arrival including requests for specific delivery days and/or times, or to ring you prior to delivery. This possibility only exists from limited Couriers/Express Road transport companies and comes at additional costs that can vary somewhat depending on the request. Therefore if you have no other choice and require this type of service, then you must contact us or provide this request when placing your order. We will then advise you of the additional cost associated with your request (if available) prior to processing your order. Any requests received after dispatch of your order will not be possible. You must sign to acknowledge receipt of your order and that all Items/Products received are correct and in good order and condition.

2.5.      Via Furniture Carrier – Items/Products that are shipped by Furniture Carriers will be dispatched as they become available and following confirmation with you of an arranged delivery date and time. Any times quoted are estimates only without guarantee due to various factors that may impede transport. We or the chosen carrier will advise you by phone and/or email if there are any undue delays. You must sign to acknowledge receipt of your order and that all Items/Products received are correct and in good order and condition.

2.6.      All Items/Products ordered and or delivered to you remain the property of Woodbridge Furniture until full payment (including freight or any other applicable charges) have been verified as received by us and you (the authorised person) have signed to acknowledge receipt of your order and that all Items/Products received are correct and in good order and condition.

2.7.      Whilst every effort is made to deliver your order according to the estimated delivery day and times arranged or provided, unforeseen circumstances beyond our control may affect delivery times. When we become aware of any unexpected delivery or scheduling problems that may affect your delivery, we will endeavour to apprise you of the situation as soon as possible.

2.8.      We or the delivery company may need to contact you via telephone to arrange a delivery date and timeframe for certain Items/Products. Please ensure all contact details provided to us at the time of placing an order are kept current.

2.9.      You may choose to collect (Pick-Up) your order directly from Woodbridge Furniture.  If this option is available in your shopping cart or at checkout and you select it, then any delivery fee will be adjusted or removed accordingly.

2.10.   Pick-up of Items/Products may only occur once all relevant Items/Products have been paid for in full and clear funds have been verified as received by us.  Do not attempt to pick up any Items/Products or part thereof until you have spoken directly with us to confirm that the relevant Items/Products are available for pick-up and that payment for the relevant Items/Products has been verified as received by us.

2.11.   You are entirely responsible to ensure that:

a)      Items/Products ordered are suitable and the correct size for the space intended within your home or establishment.

b)      If you have chosen delivery, to ensure that such Items/Products are of a size and weight that can be handled safely and effectively by the carrier whilst effecting the delivery, and will fit through relevant doorways, internal passages, stairs, landings, pathways etc. to the intended final location.

2.12.   We will not be held responsible whatsoever if the Items/Products have been ordered incorrectly and/or do not fit, or cannot be delivered to the intended final location for reasons detailed above. If this happens then you must sign for the said Items/Products as proof of accepting delivery without question and direct the carrier to leave the Items/Products in an alternative location within the property or establishment of the intended final delivery location. At our absolute discretion we may consider returning the Items/Products that have either been ordered incorrectly or do not fit. If we agree to this action then you will be responsible for any/all costs involved in returning the Items/Products (ie: freight charges) to our store including a restocking fee. If we take this action we agree to either exchange, refund or provide a store credit at our absolute discretion for any or all Items/Products returned, excluding any freight or restocking fees.

2.13.   The Delivery fee charged excludes assembly of any Item/Product purchased. If you require assembly of your furniture an additional charge will apply with the amount dependant on the requirements of the assembly. You must notify us either at the time of purchase, or when we contact you to arrange delivery … either way, this must be prior to Items/Products being dispatched. At this time we will advise you of the additional charge payable. This additional charge must be paid prior to delivery or if agreed to by us, payable to the person/s performing the assembly.

2.14.   We request that you or a person authorised by you be present to accept the delivery of your order if you have paid by credit card.

2.15.   We may require you or the authorised person accepting the delivery of your order to provide us with acceptable proof of identity that may include a photograph ie; Drivers license, Passport.

2.16.   If the order has been paid by credit card, then we may ask you to show us the credit card for us to conduct verification checks.

2.17.   If you are required to be present at the arranged date and time frame of delivery and you or an authorised person are not present at that time, then we will not deliver your order. In this instance, we will endeavour to contact you to organize to deliver your order at a newly arranged time frame and will charge you an additional delivery fee as this would be considered an extra delivery.

2.18.    Where orders are shipped by Courier/Express Road Transport, you agree that it is your responsibility to make yourself available to accept delivery of your order. Where possible we will provide an Estimated Time of Arrival (ETA) and tracking information. Once your order has been dispatched you or your authorised representative must be available to accept delivery. With the exception of any tracking information provided to you, it is generally not possible to provide any advanced warning of the Courier’s (Express Road Transport) pending arrival including requests for specific delivery days and/or times, or to ring you prior to delivery. If you or your authorised representative is not available, no matter the reason, to accept delivery of your order then your order will be returned to the nearest depot to await re-delivery. Re-delivery charge/s (if any) may apply which you agree to pay. If after attempts to re-deliver or arrange re-delivery of your order fail, we may instruct the Courier/Express Road Transport Company to return the goods to us. You will be liable for all associated freight costs.

2.19.   You agree without reservation that any person at the delivery address who receives the Product is authorised by you to receive your order and will provide us with proof of identification to conduct verification checks (detailed previously).

2.20.   You must provide clear passage and access for the delivery of your order. You agree to notify us if the passage or access is difficult at the time of arranging delivery or at the latest, prior to your order being dispatched. Difficult access may result in additional delivery fee to cover costs related to extra time or person/s required.

2.21.   Delivery personnel will at all times be careful and diligent, however we will not be held responsible for any accidental damage of any kind to your property that may occur during the delivery process.

2.22.   Delivery time frame is approximate only and quoted in good faith, however we will not be held responsible for unforeseen delays.

2.23.   Unless prior arrangements have been made, you will accept delivery of your order at your earliest convenience and no later than 21 days of being notified that your order is ready for dispatch. If for any reason this is not possible we may be able to arrange storage of your Items/Products. This may result in storage charges of which you will be advised if required. 

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